Heatmap User Testing

Customer Insight

People don’t always behave as you expect.

We research your audience and define their requirements by creating user personas and performing behavioural analysis. In identifying the issues, we deliver a treatment to counter these behaviours with the aim to improving the online experience.

User Experience (UX) Design Surrey

Interaction Design

Combining research, messaging and imagery in the right way is essential to a great user experience.

Using our expert knowledge and insights, we create wireframes, design prototypes and build user experiences that people love.

messaging

Messaging

Customer engagement starts with language.

We match our insights in user research, to the type of language your brand uses to communicate with your customers online. This ensures the way you talk to your customer has a positive influence and encourages action.

User Testing UX Development

User Testing

Understanding your customers is essential to building digital chemistry.

We use A/B split testing, real user testing and user tracking to create insights that help us to understand how your customers behave and interact online. Once we have identified what “makes them tick”, we suggest ways to improve user experience to counter negative behaviour.

This continuous cycle of testing and improving is essential to keep engaging customers over time.

Are we right for each other?

Email hello@equalscreative.com to schedule a call.

Equals Creative Testimonial From Chris Thompson @ Ski Famille

“Ski Famille commissioned Equals Creative to create an entirely new website that included integration with our existing reservations system. From the outset communications were clear and Harry and his team delivered exactly what was promised at the agreed price. We have seen a huge improvement in the user experience for potential guests and our natural search rankings have benefited from a clear site structure and well organised content. Equals Creative have continued to offer great support and new ideas as the site, and our needs, evolve.”

Chris Thompson @ Ski Famille

Equals Creative Testimonial From Tania Ross @ Fleetway Travel

“Working with Equals Creative has been an absolute pleasure. They took the time to understand our business and it felt like they were an extension of our own marketing department. They consistently deliver great results and ROI thanks to the support and dedication of Harry and Nick. Their enthusiasm and passion for PPC is evident and I would highly recommend working with this evolving business.”

Tania Ross @ Fleetway Travel

Equals Creative Testimonial From Carin Lord @ Cavity Dental Staff

“Equals Creative have done an excellent job on our website and are always there to help whenever we have a problem or want to add any new features. They keep great communication with you, unlike other companies that we’ve dealt with in the past. I have thoroughly enjoyed working with Equals Creative and would recommend them to anyone looking for a digital marketing agency.”

Carin Lord @ Cavity Dental Staff